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Dear Customer,
At Grivel, your safety is our highest priority.
We are writing to inform you of a preliminary safety recall concerning the mountaineering crampons “Rambo 4 cramp-o-matic Evo (RARAM4.COME)” and “Rambo 4 cramp-o-matic Evo America (RARAM4.COME.A)”.
Through post-market monitoring, we have identified a potential safety issue affecting the rear bail of this product.
Our assessment has shown that the rear bail used on the Rambo 4 cramp-o-matic Evo and Rambo 4 cramp-o-matic Evo America may disengage more easily than intended. Because this product is personal protective equipment (PPE) used in mountaineering activities, this behavior could represent a safety risk.
Please STOP USING the Rambo 4 cramp-o-matic Evo and Rambo 4 cramp-o-matic Evo America immediately until further notice.
The safety recall applies ONLY to the following products:
The following products are NOT affected (previous versions, without “Evo”):
Please check the product name and markings on your crampons and packaging. If you are unsure, compare your product with the photos below or contact Grivel for assistance.
Photos showing the Rambo 4 cramp-o-matic Evo and Rambo 4 cramp-o-matic Evo America (affected model):
Photos showing the Rambo 4 cramp-o-matic and Rambo 4 cramp-o-matic America (non-affected model):
We have stopped sales of the affected products and are currently finalizing the appropriate corrective action. We will contact you again within the next few days with clear instructions on how this will be resolved.
If you have any questions or doubts about whether your product is affected, please contact us at: shopus@grivel.com
Thank you for your understanding and cooperation.
Kind regards,
Grivel srl
