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      Grivel Pro Program, Terms and Conditions

      Last updated: April 20, 2026

      // Overview

      Grivel Corp. (“Grivel”) offers the Grivel Pro Program (the “Pro Program”) through us.grivel.com. These Terms and Conditions (the “Terms”) apply specifically to participation in the Pro Program and supplement our Terms of Service and Privacy Policy, which continue to govern all other aspects of your use of the Services.

      By registering to become a member of the Pro Program, and by accessing, using or participating in the Pro Program, you confirm that you are 18 years of age or older and you agree to these Terms.

      To join the Pro Program, you must belong to one of the categories of industry professionals listed below. Membership must be renewed yearly.

      Applications to the Pro Program are assessed on an individual basis, and membership is granted at our discretion following evaluation of the qualifying criteria listed below. The qualifying details are issued as guidance only, the list of categories is not exhaustive, and Grivel reserves the right to consider additional applications.

      Please read all the information below before applying. To be approved, you must complete all required steps and provide the required documentation as described.

      // Qualifying Criteria and Approval Procedure

      To apply to the Grivel Pro Program, you must provide your personal or work email address and your name, associated with proof of active employment or engagement in one of the following categories:

      Mountain Guides

      Affiliated mountaineering, mountain leaders and climbing guides with recognized certification from a national or regional body.

      Qualifying documents

      Current guide license.
      Snowsports Instructor

      Ski and snowsports instructors certified by their national agency.

      Qualifying documents

      Current certification from your national agency and/or membership card for a ski instructors' association.
      Search and Rescue (SAR)

      Current members of search and rescue agencies with demonstrable proof of membership and participation in search and rescue activities.

      Qualifying documents

      • Dated ID card from your association
      • A “call out” document listing you as an active member of your unit
      Ski Patrol / Snow Safety

      Ski patrollers and avalanche/snow safety experts working full-time at ski resorts.

      Qualifying documents

      • Current organization membership card
      • Redacted recent paystub (only information necessary for identification, with confidential data hidden)
      • Certification from the National Ski Patrol (NSP) or relevant US-based association of ski patrollers

      For avalanche / snow safety workers

      Current employment document from your mountain resort or regional governing body, whichever controls avalanche mitigation.
      Outdoor Industry

      Full-time employees of outdoor brands, suppliers and distributors whose employers are members of organizations offering a reciprocal deal to Grivel employees.

      Qualifying documents

      • Contract of employment or redacted recent paystub from your employer (only information necessary for identification, with confidential data hidden)
      • Referrals from Grivel employees are welcome
      Backcountry, Mountain Hiking and Trail Running Guides & Instructors

      Full-time guides working for recognized backcountry or hiking operators.

      Qualifying documents

      • Guide license
      • Website detailing your organization's activity
      • Redacted recent paystub (only information necessary for identification, with confidential data hidden)
      Mountain Resort Employee

      Full-time employees of mountain resorts working in corporate management or on dirt/snow. Applications from employees involved in food service, day care or similar roles will not be accepted.

      Qualifying documents

      • Dated resort ID
      • Redacted recent paystub (only information necessary for identification, with confidential data hidden)
      Climbing Gym Employees

      Full-time employees of climbing gyms.

      Qualifying documents

      Contract of employment or redacted recent paystub (only information necessary for identification, with confidential data hidden).
      Outdoor Media / Professional Photographer

      Full-time employees at established outdoor-focused publications and media outlets, including but not limited to photographers and videographers. Primary occupation must be in the outdoors.

      Qualifying documents

      • Website detailing your publication or outlet's activities
      • Redacted recent paystub or invoice (only information necessary for identification, with confidential data hidden)

      // Application Process

      Please send the proper documentation to support your application in a timely manner. If you have a question about your application, email shopus@grivel.com. Once you submit the required documentation and information, you will receive confirmation of acceptance or rejection of your application within 5 business days.

      What could prevent an application from being approved:

      1 // Submit the required documentation. If we do not receive the proper credentials to support your application, you will not be approved.
      2 // Use your business email, where applicable.

      // Program Terms

      1 // Membership in the Pro Program should be considered a privilege, not a right or entitlement. It is not a partnership between Grivel and Pro Program members.
      2 // The Pro Program membership is for personal use only. Products purchased using your Pro Program membership discount are designated for personal use.
      3 // Resale and/or gifting is prohibited. Unless stated otherwise, the purchase of gifts or resale activity through Pro Program discounts will result in the termination of your Pro Program membership.
      4 // Membership is non-transferable, and discount use is limited to the individual approved member. In the event of a dispute over ownership of a membership, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration, as determined by Grivel. For the purposes of these Terms, the “authorized account holder” is the natural person assigned to the submitted email address by an internet provider, online service provider, or other organization (business, educational institution, etc.) responsible for assigning email addresses for the domain associated with the submitted email address.
      5 // The Pro Program membership entitles you to a maximum of 2000 USD spending limit during your 12-month membership period (total amount spent after application of the Pro Program discount). Grivel reserves the right to track each individual member's purchases.
      6 // Grivel reserves the right to change the Pro Program Terms and Conditions at any time. Electing to remain a member after a change in the Terms constitutes your acceptance of the revised Terms. Revisions may include, but are not limited to: ceasing to provide a benefit, revision of eligibility criteria, spending limits, and the operation and application of Pro Program discounts.
      7 // The discount and benefits of Pro Program membership are to be kept discreet. Non-eligible, non-member parties interested in Grivel should be referred to us.grivel.com. Parties eligible for Grivel Pro Program membership may be referred to the Pro Program application page to submit a personal application.
      8 // Abuse of the Pro Program, including failure to abide by these Terms or our Terms of Service, the sale or barter (or attempted sale or barter) of benefits or promotional offers, excessive returns of qualifying purchases, fraud or tampering with any benefit (including any survey, poll or sweepstakes entry), misrepresentation of fact relating thereto, or other improper conduct as determined by Grivel at its sole discretion, may result in cancellation of a member's membership, future disqualification from Pro Program participation, and cancellation of previously issued but unused benefits. At our discretion we may prosecute abuse of the Pro Program to the fullest extent of the law.
      9 // You may cancel your Pro Program membership at any time by writing to Customer Service at shopus@grivel.com.

      // Making a Purchase as a Pro Program Member

      • As a member of the Pro Program, you are entitled to an exclusive discount on us.grivel.com, reserved for you, once your application has been approved and you have received the enrollment confirmation email.
      • Your enrollment in the Grivel Pro Program will be confirmed via email upon membership (re)confirmation within 5 business days, or you will receive a request for additional information.
      • Pro Program membership entitles you to receive periodical discounts during your 12-month membership period.
      • Some items may be excluded from your discount allowance, including but not limited to crash pads, gift cards, products from the Outlet section, or already discounted items.
      • Grivel reserves the right to modify the discount level and to add or remove products from the Pro Program selection at its discretion.
      • The Pro Program discount cannot be applied retrospectively.
      • Your exclusive discount will be applied automatically and will be visible in your cart once you have logged in to your account using the email address communicated during the Pro Program application, or at the checkout page when finalizing your order, but only if using the email address communicated during your Grivel Pro Program application.
      • Orders placed through the Pro Program are subject to our Terms of Service. You will receive service emails regarding the Pro Program, which may include information about your enrollment and related benefits such as discounts and promo codes. If you want to stop receiving all communications, this will cause early cancellation from the Pro Program. To cancel your account, contact Customer Service at shopus@grivel.com.
      • Any order returns must be initiated online and can be managed through our Return Portal, in accordance with our Return & Refund Policy.
      • Cancellation of your Pro Program membership does not imply unsubscription from our marketing newsletter. To manage your marketing communication preferences, see our Privacy Policy.

      // General Terms and Data Processing

      These Pro Program Terms supplement our Terms of Service. General matters such as warranties, liability, governing law, dispute resolution, indemnification, severability and all other provisions not specific to the Pro Program are covered in the Terms of Service. In the event of any conflict between these Pro Program Terms and the Terms of Service, these Pro Program Terms govern solely with respect to matters specific to the Pro Program.

      The collection, use and disclosure of personal information in connection with your Pro Program application and membership are governed by our Privacy Policy. By registering for the Pro Program, you acknowledge that you have read and understood our Privacy Policy.

      // Related Policies

      For full terms of sale and use of our website, see our Terms of Service. For details on how we process your data, see our Privacy Policy. For returns and refunds, see our Return & Refund Policy.

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